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Department of Agriculture & Co-operation

Citizen's Charter

This Department is committed to the welfare and economic upliftment of the farming community in general.

OUR SERVICES/ACTIVITIES

Formulates and implements National Policies and Programmes for achieving rapid growth and development through optimum utilization of country’s land, water, soil and plant resources.

Undertakes developmental planning, Agricultural Census, assists States in undertaking scarcity relief measures and in management of natural calamities.

Formulates cooperative policy relating to cooperation and cooperative organisations, cooperative training and education.

To bring about integrated development of marketing of agricultural produce and to safeguard the economic interests of the farming community in general.

Formulate policies for improving agricultural extension services by adopting new institutional arrangements through the involvement of NGOs Farmers’ organisations and Agricultural Universities aiming at integrated extension services.

Strengthening the cooperative movement through National Cooperative Development Corporation (NCDC), National Agricultural Cooperative Marketing Federation of India Limited (NAFED) and National Cooperative Union of India (NCUI).

Promoting plant protection measures and practices through dissemination of information and education of various functionaries involved in agricultural production.

Supplementing the efforts of State Governments for increasing the production and productivity of agricultural and horticultural crops through promotional programmes.

Promoting measures for production of quality seeds and distribution of improved plant varieties developed by the scientists for increasing productivity.

Promotion of farm mechanisation.

Developing suitable strategies for rainfed farming through peoples’ participation for holistic and integrated development of potential watersheds and promotion of farming system approach for augmenting income and nutrition levels of agricultural communities.

Arranging Agricultural Census and inputs survey through States for providing information on land uses, cropping pattern, tenancy, irrigation, seeds, disbursal of operational holdings and consumption of various inputs.

GRIEVANCES REDRESSAL

This Department is sensitised to redress grievances in a responsible and effective manner through the following:

A Grievances Cell has been set up in the Department as well as in the Attached and Subordinate Offices in order to ensure speedy redressal of grievances received from the public and employees directly or through Department of Administrative Reforms and Public Grievances.

Joint Secretary (Administration) functions as Joint Secretary (Public Grievances) in order to ensure expeditious redressal of grievances. On every Wednesday between 10.00 AM and 1.00 PM, the public can meet the Joint Secretary (Public Grievances) with regard to their grievances and complaints.

A Complaints Committee has been constituted to deal with complaints of sexual harassment of women employees in the Department.

This Department would respond to any complaint regarding the programmes and would also interact with the State Governments for redressal of the grievances, timely implementation of the Centrally Sponsored Programmes and Schemes

E-mail address of the Grievances Cell of the Department has already been registered for grievances monitoring. The e-mail address of the Public Grievances Cell is: pgsgcell@krishi.nic.in.

This Department would like to appeal to the stake holders to provide full and complete information of the grievances in order to enable timely settlement of the issues involved. In any case, it would be our effort to settle grievances thus received from the stakeholders within a period of three months time.

The Citizens’ Charter will be reviewed annually for further improving our response to the public.

The information with regard to our programmes and activities can be accessed in our website

The information will also be provided through publications which are available through the Information and Facilitation Centre.

TIME FRAME OF REDRESSAL OF THE GRIEVANCES

* (1) Issue of acknowledgement/interim : 2 weeks

reply to the petitioner.

* (2) Forwarding of the grievances petition : 2 weeks

to the concerned authority.

* (3) Final disposal of transferred/referred cases : 3 months

by the concerned Ministry/Department/State and a time limit for informing the petitioner of theoutcome.

* (4) Issue of factual information on Parliament : 2 days.

Questions

CONTACT POINTS

The address and phone numbers of the contact points are as follows:

Shri K.D. Sinha, Joint Secretary (PG)
224, Krishi Bhavan,
New Delhi – 110 001.
Tel: 23070306 (O)

Shri Ramesh Kumar,
Deputy Secretary (WSU)
Room No.150, Krishi Bhavan,
New Delhi-110 001
Tel: 23384309 (O)

Shri Harish Chander,
Senior Analyst (WSU)
Room No.457, Krishi Bhavan,
New Delhi – 110 001

Tel: 23388795 (O)


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Last Updated On - 01 April, 2005

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